Kiki Beach Island Resort
This Privacy Policy describes how Kiki Beach Island Resort (“the Resort,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, make a reservation, or interact with us.
1. Information We Collect
We collect information directly from you when you use our services, and indirectly through your interaction with our website.
A. Personal Identification Data
- Contact Details: Name, email address, phone number, and mailing/billing address.
- Identity Information: Passport or ID details (required for check-in purposes, in compliance with local regulations).
B. Booking and Transaction Data
- Details of your reservation (room type, check-in/check-out dates, package purchased).
- Details of tours and activities booked through the Resort.
C. Payment Information
We do not store your full credit card or payment details. All payment transactions are processed securely by trusted third-party payment gateways. We only retain transaction history and confirmation of payment.
D. Technical and Usage Data (Cookies)
When you visit our website, we automatically collect information about your device and browsing activity, including your Internet Protocol (IP) address, browser type, operating system, and pages you viewed. We use cookies to facilitate this.
2. How We Use Your Data
We use the collected information for the following purposes:
- Service Provision: To process and confirm your reservations for accommodations, rooms, and activities.
- Communication: To send you updates, confirmations, and important service messages related to your stay.
- Customer Support: To respond to your inquiries and requests.
- Marketing (with consent): To send you newsletters, promotions, and special offers, if you have opted in.
- Legal Compliance: To comply with local regulations in Indonesia regarding guest registration.
3. Sharing and Disclosure of Data
We may share your information with the following parties:
- Third-Party Service Providers: Partners who perform services on our behalf, such as payment processing, IT services, and email delivery.
- Legal and Regulatory Authorities: When required to do so by law, court order, or governmental requests (e.g., local police or immigration authorities).
4. Data Security
We implement reasonable security measures, including physical, technical, and administrative safeguards, to protect your personal information from unauthorized access, disclosure, or misuse. This includes using Secure Socket Layer (SSL) encryption for data transmission on our website.
5. Your Rights
You have the right to request access, correction, or deletion of your personal data held by us. You also have the right to opt-out of marketing communications at any time.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the details below:
Kiki Beach Island Resort
- Email: reservation@kikibeach.me
- Guest Service: +6282289230001
- Location: Pasir Gelam, Karas, Galang, Kota Batam, Kepulauan Riau 29486, Indonesia